A WARM WELCOME
IN OUR SERVICE CENTER.

Production losses due to technical faults are never uncritical and demand the highest priority. To ensure the availability of your production facilities, we have a range of services available to you. These include repair and maintenance services, software updates and upgrades, service hotline, but also routine maintenance, inspections and support during commissioning, training and employee training.

THE COMPETENCE
OUR TEAM

  • extensive experience in special machine construction
  • problem-solving competence and flexibility
  • qualified specialists in the field of: programming, robotics, sensors, actuators, electrics, mechanics, cause analysis, training, maintenance
  • best in-house network and access to project-specific specialists
  • direct access to the project-specific documentation
  • service database

Diagnosis & remote maintenance

Sustainable and up-to-date

Within our modular solution kit, our machines are equipped with a safe encrypted remote maintenance technology via the Internet. It is right up-to-date and is certified by "IT Security made in Germany" of the Federal Association IT Security e.V..

The rapid development of network technology, Industry 4.0 and the ever-present globalization offer more possibilities than ever before. A good example is remote access service which has become completely location-independent and fast. Thanks to modern remote maintenance technology, we can offer a stable and secure solution via remote access on all continents.

Coordinate with us about the possibilities for your plant and location.

Schiller Automation Diagnosis & remote maintenance

MAINTENANCE AND REPAIR

We are happy to discuss with you the appropriate maintenance / service for your machine / system.

The maximum availability of a system contributes significantly to the efficiency and profitability of a company. An important element in ensuring the smooth operation of the system is professional maintenance.

Regular inspections and specified maintenance intervals as well as their scope vary from plant to plant. We tailor our services perfectly to the needs of your plants and production.

 

We are happy to create an offer tailored to your needs.

Our services

  • determination of the maintenance requirement in advance in the customer discussion or during a visit by one of our specialists
  • organization and implementation of maintenance measures based on the schedules of your machine / system and your individual needs
  • inspection and inspection on site or by remote access
  • evaluation of log files
  • creation of maintenance reports

 

Schiller Automation maintenance

WEARING PARTS, SPARE PARTS AND REPAIR

Everything about spare parts supply to your machine / plant.

So your production runs fast - or does not even have to stop.

Our spare parts service:
The procurement of spare parts is about speed and reliability. Because a production loss costs money. Every minute.

We provide you with necessary spare parts and wearing parts in a quick and easy manner. We are able to procure the required spare parts in no time. Many of our plant components can also be produced at short notice for your plant in our own production facility.

 

  • determination of required parts
  • cost calculation
  • robust procurement workflow
  • production of spare parts
  • procurement of spare parts
  • repair of parts and assemblies
  • creating plant specific spare and wearing parts packages

If required, our highly qualified service technicians / engineers take over the installation or provide installation support. So your production is only interrupted as briefly as it is absolutely necessary.

Please keep the machine and serial number of the system (type plate on the system) ready for your inquiry.

If you send us back parts for repair, please contact us to edit your parts quickly via a well-established RMA process. and remote maintenance. Download the RMA form…….

FACILITY-SPECIFIC TRAINING

Training tailored to your needs.

The human factor still plays a crucial role in the production process.

In order to ensure optimum performance of your production plant, the needs-based and professional training of your employees and, as a result, the knowledgeable, efficient operation of your systems is a key factor.

Our specialists train your employees on site in the production environment and thus convey the necessary know-how for the qualified, economical operation of your machines and plants.

We determine your training needs

  • definition of content shared with you
  • preparation of the training concept
  • creating training material / using the system documentation
  • conducting the training on site or at SCHILLER AUTOMATION

We are happy to create an offer tailored to your needs.

Schiller Automation FACILITY-SPECIFIC TRAINING

Conversions / Extensions / Efficiency Improvements / Optimizations

Your product has changed? You want to convert your machine / system to a new type ➡ We adapt your machine / system.

Requirements, processes and technologies are ever changing. Your plant shall go along? We will gladly support you.

Our highly specialized experts…

  • analyze and evaluate possibilities
  • create concepts for the modernization of your plant, for conversions or extensions
  • modernize your plants or plant components
  • rebuild, refurbish and network your equipment
  • expand plants and interfaces
  • integrate new processes
  • update software
  • adjust the system documentation
  • ensure the required results

 

Contact us and use our know-how for your success.

We are happy to create an offer tailored to your needs.

 

PLANT RELOCATION

You want to relocate your machine / plant or move within a location? We are happy to do it for you / we can support you.

The relocation of equipment and machinery requires expertise and precision in execution. Each phase of the project must be planned and coordinated in advance.

Relocation is not just about getting one or more of your machines or equipment safely to their new location. Our specialists also carry out the installation at the new plant location and, if required, also take it back into operation.

We are happy to create an offer tailored to your needs.

Schiller Automation PLANT RELOCATION

Hotline / Troubleshooting

In case of a malfunction you can reach our service team here.

Reach our hotline to contact our highly qualified service technicians / engineers.
There is no call center in the background. You can talk directly to one of our experienced service technicians or engineers who support you by telephone or by remote access with all their experience and knowledge.

  • we are at your disposal for machine / plant problems with all our knowledge.

Please contact us as follows:

Headquarter Sonnenbühl:
Monday to Friday 8 am till 5 pm (MEZ)
phone: +49 7128 386-372
write an e-mail


Service branch Kamp-Lintfort:
Monday to Friday 8 am till 5 pm (MEZ)
phone: +49 7128 386-372
write an e-mail

Please keep the machine and serial numbers ready for a quick processing of your hotline inquiry.

SERVICE CONTACT

Ralf Huber
Head of Customer Support 

phone: +49 7128 386-258
 

 


Martin Alber 
Dept. Manager Customer Support


Your contact person for: 
Offers for conversions and extensions / spare parts

phone: +49 7128 386-176
 

Jürgen Schaupp 

Your contact person for:
Spare parts / Offers for conversions and extensions


phone: +49 7128 386-234
 



DO YOU HAVE ANY QUESTIONS?


Imprint

SCHILLER AUTOMATION GmbH & Co. KG
Pfullinger Straße 58
D-72820 Sonnenbühl
Germany
phone: +49 7128 386-0
fax: +49 7128 386-199

www.schiller-automation.com

 

Registered office: Sonnenbühl-Genkingen
AG Stuttgart HRA 351783

 

Personally liable partner:
Sieghard Schiller GmbH
AG Stuttgart HRB 351596

VAT ID no: DE146466558

 

Managing directors: Stefan Schiller, Karl-Heinz Bahnmüller, Hans-Peter Hennig.

 

© Copyright, SCHILLER AUTOMATION GmbH & Co. KG, Sonnenbühl, Deutschland.
All rights reserved.

Disclaimer:
Despite careful content control, we assume no liability for the content of external links. The content of the linked pages are the sole responsibility of their operators.

Implementation and d esign: ‘Skend GmbH & Co. KG
CMS: Redaxo

 

Image credits:

© SCHILLER AUTOMATION GmbH & Co. KG

© 'Skend GmbH & Co. KG

 


Privacy Statement


Responsible body in the sense of the data protection laws is: Stefan Schiller

Provision of paid services

For the provision of paid services, we request additional data, such as: Payment details.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.

contact form

If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. Therefore, we only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for by the various storage periods provided for by law. After discontinuation of the respective purpose or expiration of these deadlines, the corresponding data are routinely and according to the legal regulations blocked or deleted..

Using script libraries (Google Webfonts)

In order to render our content correctly and visually appealing across browsers, we use script libraries and font libraries on this website. For example, Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.

The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Use of Adobe Typekit

We use Adobe Typekit for the visual design of our website. Typekit is a service of Adobe Systems Software Ireland Ltd. which grants us access to a font library. To incorporate the fonts we use, your browser needs to connect to an Adobe server in the US and download the font we need for our website. Adobe receives the information that your website has been called from your IP address. For more information about Adobe Typekit, see the Adobe privacy policy, which can be found here: www.adobe.com/privacy/typekit.html

Use of Google Maps

This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google's data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.

Find out more about detailed instructions on how to manage your own data related to Google products.

Embedded YouTube videos

On some of our websites, we embed Youtube videos. The operator of the plug-ins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to Youtube's servers. Youtube will be informed, which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. This can be prevented by logging out of your Youtube account beforehand.

If a Youtube video is started, the provider uses cookies that collect information about user behavior.

Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect any such cookies even when watching YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.

Further information on data protection at "Youtube" can be found in the privacy policy of the provider at: https://www.google.de/intl/de/policies/privacy/

Your rights to information, correction, suspension, cancellation and opposition

You have the right to receive information about your personal data stored by us at any time. Likewise, you have the right to correct, block or, except for the required data storage for business, deletion of your personal information. Please contact our data protection officer. The contact details can be found at the bottom.

For a data lock to be taken into account at all times, these data must be stored in a lock file for control purposes. You can also request the deletion of the data, as long as there is no legal archiving obligation. As far as such an obligation exists, we lock your data on request.

You can make changes or revoke your consent by notifying us with effect for the future.

Change of our privacy policy

We reserve the right to change this Privacy Policy from time to time to comply with current legal requirements or to implement changes to our services in the Privacy Policy, such as: For example, when introducing new services. Your new visit will be subject to the new privacy policy.

Questions to the data protection officer

If you have any questions about data protection, please write us an e-mail or contact our data protection officer directly:

datenschutz@schiller-automation.com

 

This privacy statement was created with the help of Datenschutzerklärungs-Generator of activeMind AG.